Terms & Conditions

Last Updated: August 2026

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1. About Educate Resonate

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Educate Resonate provides music production feedback, educational resources, digital products, and related services. By purchasing any service or product from this website, you agree to these Terms & Conditions.

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2. Feedback Services

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Standard Feedback

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Standard Feedback includes:

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• Written feedback on your submitted track(s)

• Suggestions for improvement

• Links to relevant resources, tools, tutorials, and further reading where appropriate

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In-Depth Feedback

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In-Depth Feedback includes:

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• Detailed written feedback

• Personal video feedback

• Links to relevant resources, tools, tutorials, and further reading where appropriate

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Roadmap Package

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The Roadmap Package includes:

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• Analysis of up to 10 tracks 

• Written and video feedback

• Portfolio-wide analysis

• Identification of recurring strengths and areas for improvement

• Tailored recommendations, resources, tools, and learning materials

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The Roadmap Package is designed to provide strategic guidance across your body of work rather than feedback on a single track in isolation.

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The Roadmap Package covers a maximum of 10 tracks submitted at the time of purchase. Additional tracks may require the purchase of further services.

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3. Track Submission Requirements

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Where a 4-track feedback option is purchased:

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• All tracks must be submitted together.

• Tracks must be supplied as a single playlist link.

• Tracks submitted separately may result in delays while clarification is sought.

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Clients are responsible for ensuring submitted links are accessible and functioning correctly.

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4. Turnaround Time

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Feedback is typically delivered within 5 working days (Monday to Friday) from receipt of payment and all required materials.

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Weekends and public holidays are not counted as working days.

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In rare circumstances where unforeseen delays occur, you will be contacted as soon as possible.

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5. Refunds & Satisfaction

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Before Work Begins

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In the rare event that I believe I cannot provide useful or high-quality feedback due to unfamiliarity with a particular genre or style, I reserve the right to decline the project and offer a full refund.

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Standard & In-Depth Feedback

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Once feedback work has begun, refunds are generally not available because the service involves significant time and expertise.

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However, if you are dissatisfied for any reason:

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• Your concerns will be listened to and considered seriously.

• Reasonable efforts will be made to address the issue.

• Where appropriate, I may offer additional clarification, supplementary feedback, a discounted future feedback session, or, in exceptional circumstances, a partial or full refund at my discretion.

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Roadmap Package

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Due to the extensive time and work involved, refunds are not offered on Roadmap Packages once work has commenced.

 

Please include all tracks (up to 10x) via one link (Ideally a soundcloud playlist)

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If concerns arise, I will make reasonable efforts to address them and provide clarification where appropriate.

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6. Discounts

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Discounts are applied where appropriate and are subject to change. 

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7. Respectful Conduct Policy

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Educate Resonate is founded on mutual respect, authenticity, inclusion, and professionalism.

Clients are expected to communicate respectfully at all times.

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The following behaviours may result in services being refused, suspended, or terminated:

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• Harassment

• Abuse

• Threatening behaviour

• Hate speech

• Deliberate misgendering

• Refusal to respect a person’s name or pronouns

• Discrimination based on protected characteristics

• Any conduct that creates an unsafe or hostile environment

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Educate Resonate proudly supports LGBTQIA+ communities, trans rights, neurodivergent people, disabled people, women’s rights, and equal rights for all people.

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You do not need to share my personal views or values. However, all clients must communicate respectfully and refrain from discriminatory, abusive, or hostile behaviour towards any individual or group.

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8. Right to Refuse Service

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Educate Resonate reserves the right to decline, refuse, suspend, or discontinue services at its discretion.

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While every effort will be made to accommodate clients who communicate respectfully and engage in good faith, Educate Resonate is under no obligation to provide services where doing so is deemed inappropriate or incompatible with the values of the business.

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Where payment has been made and work has not commenced, a refund may be issued where appropriate.

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9. Client Ownership of Music

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All music, recordings, compositions, intellectual property, and associated rights submitted for feedback remain the sole property of the client.

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Purchasing feedback services does not transfer any ownership rights to Educate Resonate.

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Feedback provided is educational in nature and does not create any claim over the client’s work, recordings, compositions, ideas, branding, or future releases.

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10. Educational Disclaimer

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All feedback, recommendations, opinions, suggestions, resources, and educational materials provided by Educate Resonate are offered in good faith based on professional experience and knowledge.

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Feedback is intended as educational guidance only.

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While every effort is made to provide useful and actionable advice, Educate Resonate cannot guarantee:

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• Commercial success

• Label signings

• Streaming performance

• Chart positions

• Audience growth

• Income generation

• Career outcomes

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Clients remain solely responsible for any decisions they make based on feedback received.

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11. Limitation of Liability

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To the fullest extent permitted by applicable law, Educate Resonate shall not be liable for any indirect, consequential, incidental, special, or financial losses arising from the use of its services, feedback, resources, recommendations, digital products, or educational materials.

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This includes, but is not limited to:

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• Loss of profits

• Loss of revenue

• Loss of opportunities

• Loss of business

• Delays to projects or releases

• Perceived lack of results

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Nothing in these Terms excludes liability where such exclusion would be unlawful.

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12. Intellectual Property

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Feedback Services

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All written feedback, videos, documents, reports, and educational materials produced by Educate Resonate remain the intellectual property of Educate Resonate unless otherwise agreed in writing.

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Clients may use the feedback for their own personal and professional development.

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Feedback materials may not be reproduced, redistributed, republished, sold, or shared publicly without prior written permission.

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Digital Products

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Any digital products supplied by Educate Resonate may be used in personal or commercial creative projects unless otherwise stated.

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However:

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• Products may not be resold.

• Products may not be redistributed.

• Products may not be repackaged.

• Products may not be presented as your own original product or educational material.

• Ownership of the original product remains with Educate Resonate.

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13. Payments

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Payments are processed securely through approved payment providers including Stripe and Wix Payments.

Educate Resonate does not store payment card details.

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14. Privacy

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Educate Resonate is committed to protecting your personal information and handling data responsibly.

 

Information about how personal data is collected, stored, processed, and protected can be found in the Privacy Policy available on this website.

 

By using this website and purchasing products or services, you acknowledge that your information may be processed in accordance with that Privacy Policy.

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15. Communication

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For all enquiries, support requests, and customer service matters, please contact:

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info@educateresonate.com

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You may also use the website contact form.

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Social media direct messages and comments are not monitored regularly and should not be relied upon for customer support.

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Email remains the primary communication channel.

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16. Availability & Capacity

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To maintain quality and wellbeing, Educate Resonate operates with limited weekly capacity.

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Typically, between 5 and 10 feedback slots are available each week.

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During periods of illness, personal circumstances, or reduced capacity, products and services may be temporarily unavailable.

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Where services are unavailable, visitors may join a waiting list or mailing list to be notified when availability returns.

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17. Mailing List & Marketing

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By subscribing to the Educate Resonate mailing list, you consent to receive:

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• Updates

• Educational content

• Free resources

• News

• Product announcements

• Promotional offers

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You may unsubscribe at any time using the unsubscribe link included in emails.

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18. DONE: The 80/20 Producer’s Guide Updates

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Owners of DONE: The 80/20 Producer’s Guide are eligible to receive future updates to the guide.

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Access to update notifications is reserved for verified purchasers of the guide.

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Joining other mailing lists, purchasing feedback services, or downloading free resources does not automatically grant access to guide updates unless the guide itself has been purchased.

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1-to-1 Sessions

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1. Booking & Payment

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• Advance Payment: Full payment is required at the time of booking to secure your session.

• Right to Decline: I reserve the right to decline any booking request due to capacity limits. If I cannot accommodate you immediately, you will be offered a place on my waiting list.

• Scope of Expertise: I reserve the right to decline any requests prior to formal agreement and payment if I determine that your musical goals or requirements fall outside my specific areas of expertise.

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2. Cancellations & Rescheduling

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All rescheduling is strictly subject to mutual availability. Because I limit my client roster to provide the highest quality service, the following notice periods apply:

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• More than 48 Hours’ Notice: You will receive a full refund or the option to reschedule at no extra cost.

• 24 to 48 Hours’ Notice: You will receive a 50% refund or the option to reschedule at no extra cost.

• Less than 24 Hours’ Notice: No refund will be issued. However, you may reschedule a makeup session at a 50% discount (£17.50) for a date convenient to both of us.

• 30-Day Expiry: All rescheduled sessions must be booked and taken within 30 days of the original session date, or the credit will expire.

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If I Cancel or Reschedule (Due to Illness or Emergencies):

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• More than 48 Hours’ Notice: We can reschedule the session. If you prefer not to reschedule, you will receive a full refund.

• 24 to 48 Hours’ Notice: We can reschedule the session and you will receive a 50% refund, OR you can choose to take a 100% full refund with no reschedule.

• Less than 24 Hours’ Notice: Your next 1-hour lesson is completely free on me.

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3. Lateness Policy

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Time is valuable for both of us, and I structure my day to give you my full energy.

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If the Client is Late:

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• Up to 15 Minutes Late: I don't mind a small delay. We will still do your full 60-minute session.

• 30 Minutes Late or More: Waiting around eats into my schedule. If you are 30 minutes (or more) late, 15 minutes will be deducted from your lesson time to protect my remaining schedule.

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If I am Late:

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• I value punctuality and will only ever be late if it is completely out of my control. If I am late for any reason, I will always honour your full 60-minute session by extending the time or making it up to you.

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4. Availability & Energy Boundaries

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• Standard Working Hours: Sessions are typically scheduled during daytime weekdays.

• Evenings & Weekends: Weekend or evening requests are considered on a case-by-case basis but are not automatically accepted. Weekends are my designated days off, and I protect my evening energy to ensure that when I teach, I am fully focused, mentally sharp, and able to give you the absolute best tuition possible.

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5. Code of Conduct & Immediate Termination

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• Zero-Tolerance Policy: As a trans creator and educator, maintaining a safe, inclusive, and respectful environment is completely non-negotiable. I have a strict zero-tolerance policy for any discrimination, abuse, or careless and dismissive behaviour regarding trans identity, gender, pronouns, sexuality, religion, race, or ethnicity.

• Mid-Session Termination: Mutual respect is a two-way street. If these boundaries are crossed or if I am being disrespected, I reserve the right to terminate the session immediately mid-way through.

• Consequences of Dismissive Behaviour: In the event of a mid-session termination due to misconduct, no refund will be given for the remaining time, and all future bookings will be permanently cancelled.

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6. Location & Travel Fees

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• In-Person Tuition:  All in-person tuition takes place at the student's location by prior agreement.

• Bristol & Bath Areas: I am comfortable operating within the Bristol and Bath areas. Travel fees for these locations will be discussed and added to your booking cost depending on the exact distance.

• Outside Bristol & Bath: If you require me to travel further than Bristol or Bath, I will charge for the time it takes me to travel, on top of the physical travel costs and my standard £35 hourly tuition fee.

 

19. Correspondence Address

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The official correspondence address for Educate Resonate is displayed in the footer of this website.

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20. Changes to These Terms

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Educate Resonate reserves the right to update these Terms & Conditions at any time.

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The most recent version will always be available on this website.